Returns and Exchanges
- Returns and exchanges for online orders require a return request form and must be approved by Dalaga prior to returning. Once you have received a return authorization number, please mark your RA# on the outside of the box. Returns without RA# will not be accepted and will be returned to sender. Customers are responsible for all return postage.
- Once we have received the package, store credit will be processed within two business days. You will be notified via e-mail at the address listed on your account when this transaction has taken place.
- Shipping is non-refundable except in cases where an error may have been made. If you have questions please e-mail email@example.com or call us at 718-389-4049.
All Returns & Exchanges:
- Regularly priced items are exchangeable at the location where they were purchased within 7 days of the purchase date or 7 days from the received date for online and phone orders. Exchanges are non-transferrable between the Manhattan and Brooklyn stores.
- All exchangeable items must be unworn and in perfect condition. Shoes must be in the original box and tags must be attached along with receipt for store credit only.
- Sale, lingerie, swim wear, fragrances, hosiery and discounted items are final sale. No returns or exchanges.
- All returns and exchanges are for store credit only.
- Store credit cannot be received for returns and exchanges after 7 days.
- All items are non-refundable.
- Dalaga only ships within the United States and is unable to ship to military APO/FPO addresses, as well as P.O. Boxes. All domestic orders are shipped within 1-2 days via USPS Priority Mail. Orders are processed Monday through Friday excluding holidays. Orders received on weekend days, holidays and after 3pm EST will begin processing the next business day.
- Shipping costs are based on your total order amount before sales tax is applied plus shipping and handling.
- You will receive a shipping confirmation e-mail once your order has been shipped. This confirmation will include the tracking number for your package.